Customer care

Frequently asked questions

The essentials about buying from DuelStock UK.

Is the pictured card the exact card I receive?

Yes. Single-card listings use DuelStock UK photographs of the physical copy being offered unless a listing clearly states otherwise.

Can two people buy the same one-off card?

The store checks stock again before checkout and temporarily reserves cards during an active Stripe Checkout session. A completed paid order marks the card sold.

What happens if I cancel checkout?

No payment is taken. The site asks Stripe to release that temporary checkout session and your basket stays available.

How much is delivery?

Standard UK delivery is £1.49, or free when the card subtotal reaches £20. Signed UK delivery is available for £3.49.

How are payments handled?

Payment details are entered on Stripe Checkout rather than being collected directly by DuelStock UK pages.

Can I return an online purchase?

Eligible UK consumer orders normally include a 14-day cancellation period after delivery, subject to the rules explained on the Shipping & Returns page.